Credibility drives new and repeat-business, it’s as simple as that.
If our internal communication and controls is poor, we have no hope of delivering transformative services and inspiration to our constituents. Equally, if we only care about customer service (external) and are fast asleep to colleague service (how we treat each other) we will never be an aspirational place to work. To achieve this, we have to be clear, value our people, keep our word (always), avoid blame and always remain teachable and humble. When we achieve this, we will provide a working environment that attracts, nurtures and retains talent.
Valued staff value customers, it’s as simple as that.